BRAMLEY AND GAGE LIMITED
Our Registered Address and Contact details:
Bramley and Gage Ltd.
C6 Ashville Park Short Way THORNBURY Gloucestershire BS35 3UU United Kingdom
Phone: 01454 418046
Fax: 01454 415746
VAT number: 510 5448 78
Registered number: 06159772
Bramley and Gage Ltd. are dedicated to making all of our customers (both online and in person) happy. If you have any suggestions or comments please email us using the address above or the link on the contact page.
Making A Purchase
Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payments but are not able to offer credit. We accept MasterCard, Visa Debit and Visa Credit. Unfortunately we are not able to accept payment by AMEX.
We operate a ‘Challenge 25’ policy. Age verification is required by UK law for the sale of alcoholic drinks. We use age verification softwares to check that we are not selling to those under 18 years of age; by ordering you are agreeing to our on-line checking of information that is already in the public domain. If we are unable to verify your age in this way we will contact you directly to ask for proof of age (such as a copy of your passport or driving licence).
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping & Handling
We use a next day courier and ship to mainland UK ONLY. Unfortunately our courier does not deliver to the Isle of Man, The Channel Islands, the Scottish Islands or Ireland.
Post and packing is £7.20 per order including VAT. We do not charge for postage and packing for orders of £50 and over. Unfortunately, our software does not apply this discount automatically: if your order is £50 or over please select “free shipping” when viewing your basket or when checking out.
The courier we use is UK Mail and the goods will need to be signed for. If you are not at home during the day please either have the goods sent to an address where someone can sign for them (this is often work) or leave a note in the “despatch details” box during your online ordering with a safe or secure location where the courier can deposit the goods. Examples include “Leave in porch if not in” or “Leave in green bin by side gate if not in”. If no instructions are given and you are not available to receive the goods, UK Mail will leave a card and you will either have to collect them or arrange re-delivery. Remember that around Christmas time all couriers’ service is under pressure.
Unfortunately due to the nature of alcohol it is subject to the duty regulations of each country. This means that it is not possible for us to dispatch to any country other than the UK. Below are three UK websites that can deliver our products around the world:
Thedrinkshop.com ship to over 60 countries. You can order through www.thedrinkshop.com or phone +44 (0)1843 570571.
The Whisky Exchange: www.thewhiskyexchange.com or call +44 (0)208 838 9388.
Emporium Drinks: www.emporiumdrinks.com
If your items are in stock we will usually despatch within 2 working days of receiving your order. If your items are not in stock we will usually contact you within 2 working days to let you know when we will be able to despatch, you will then be able to cancel or amend the order. We are unable to accept international orders.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
ALL orders are subject to 20% VAT.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We sincerely hope that you enjoy our lovely artisan spirits. If you are at all dissatisfied or have comments or questions please do get in touch (our details are above) and we will work as hard as we can to respond and resolve any issues.
Your rights to return goods are protected under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which can be found at https://www.gov.uk/unfair-terms-in-sales-contracts/unfair-consumer-contracts